About us
Verotel Never Missed a Payment
Trusted payment processing solutions for high-risk businesses since 1998
About
About Verotel
Verotel has enabled processing for more than 50,000 high-risk online businesses since 1998. Verotel understands the challenges involved in supplying high-risk services online and is your partner in providing a compliant solution.
Verotel is the first high risk IPSP awarded with the official Electronic Money Institute status. Processing all major credit cards and offering a fully PCI compliant solution, Verotel is the most trusted online payment processor in the business. Verotel's suite of online billing solutions is perfect for online businesses of any size. Our account offerings are specifically tailored to all payment processing needs: from the sole proprietor with a small website to larger merchants with a portfolio of online properties.
With our comprehensive suite of integration solutions including FlowGuard, FlexPay, and VerotelRUM, we provide merchants with flexible billing options that adapt to any business model—from subscriptions and one-time payments to dynamic pricing and token-based systems. Our multi-currency support enables global reach, while our partnership with Yoursafe ensures seamless daily payouts and settlement accounts. Backed by 25+ years of experience, PCI-DSS Level 1 certification, and a track record of never missing a payment, Verotel continues to lead the high-risk payment processing industry with innovation, reliability, and unwavering commitment to merchant success.
Company History
First Transaction
Verotel processed its first transaction on January 15th 1998
PCI DSS Compliance
PCI was introduced. Verotel became PCI-DSS level 1 Compliant
Payment Institution License
Verotel was licensed as a Payment Institution by the Dutch Central Bank
Payment Facilitator
Verotel became Payment Facilitator with MasterCard and VISA
VR Partnerships
Verotel launches VR partnerships
Process & Pay Launch
Verotel launches Process & Pay
Electronic Money Institution
Verotel was licensed as Electronic Money Institution
Yoursafe Partnership
Verotel becomes a Yoursafe partner
Verotel
Verotel is a registered trade name of Yoursafe B.V., which is registered with the Chamber of Commerce in the Netherlands under number 34180575 and is wholly owned by Yoursafe Holding B.V.
Company address
Danzigerkade 23D1013AP Amsterdam
Netherlands
Security
Security Policy
Customers that purchase content through Verotel's webmasters and merchants can be assured that their information is handled in a completely confidential manner.
Storage of transactions and credit card data
All data on Verotel's premises are stored and protected by state-of-the-art security systems.
Our network facilities are monitored 24 hours, 7 days per week, for any downtime, intrusion or attack. All network facilities are physically protected by biometric access control systems.
Verotel is level 1 PCI-DSS Certified, and therefore fully compliant with the Payment Card Industry Data Security Standard.
Filling in your credit card information
All transactions are only offered through encrypted HTTPS channels. HTTPS (Hypertext Transfer Protocol Secure) ensures that all data is encrypted and transmitted securely between the client and the server.
This means no one on the Internet can read the data (including your credit card information) completely protecting your privacy and data.
Secure transactions and fraud protection
All new transactions are fully screened by the Verotel's anti-fraud system.
Verotel verifies and cross-references this data with information from more than 200 sources.
Because of this intensive anti-fraud verification system, costs of fraudulent transactions and chargebacks are substantially reduced.
Privacy
Privacy Policy
At Verotel, we are committed to protect the privacy of both merchants and cardholders. We use the information we collect about cardholders and payment information to process transactions only. Private account and address information is necessary to verify that you are the person making the purchase and to thwart potential fraud. All information gathered in the course of a transaction is transmitted securely and is protected by our database throughout the transaction process.
1. What information do we collect? How do we use it?
When you order as a cardholder, we need to know your name, e-mail address, Internet Protocol ("IP") address, credit card, debit card, or checking account number, CVC code and expiration date. Sometimes we require your mailing address as well. This information allows us to safely process your transaction. We log the IP address for address verification and risk management purposes.
We collect the following categories of personal information: (a) Identity information: name, email address, mailing address; (b) Payment information: credit card, debit card, or checking account number, CVC code, expiration date; (c) Technical information: IP address, browser type, device information; (d) Transaction information: purchase history, transaction amounts, merchant information; (e) Communication information: email correspondence, support tickets.
WE ONLY USE THE INFORMATION TO PROCESS, CONFIRM AND NOTIFY YOU OF THE SPECIFIC TRANSACTION YOU ARE MAKING.
How We Use Your Information: We use the collected information for the following purposes: (a) Transaction processing: to process, confirm, and complete your payment transactions; (b) Fraud prevention: to verify your identity, prevent fraudulent transactions, and protect against unauthorized access; (c) Compliance: to comply with legal obligations, including anti-money laundering and financial regulations; (d) Communication: to send transaction receipts, notifications, and respond to your inquiries; (e) Service improvement: to analyze transaction patterns and improve our services; (f) Risk management: to assess and manage financial and operational risks.
2. Legal Basis for Processing
Legal Basis for Processing: We process your personal data based on the following legal grounds: (a) Contract performance: to process your transactions and fulfill our payment processing services; (b) Legal obligation: to comply with anti-money laundering, fraud prevention, and financial regulations; (c) Legitimate interests: for fraud prevention, security, risk management, and business operations; (d) Consent: where you have provided explicit consent for specific processing activities.
3. Information Sharing and Disclosure
WE WILL NEVER PROVIDE YOUR INFORMATION TO ANOTHER PARTY AND WE WILL NEVER SOLICIT YOU.
Information Sharing: We may share your information with: (a) Payment processors and financial institutions: to process transactions and facilitate payments; (b) Service providers: third-party vendors who assist in our operations (hosting, analytics, customer support) under strict confidentiality agreements; (c) Legal authorities: when required by law, court order, or to protect our rights and prevent fraud; (d) Business transfers: in connection with mergers, acquisitions, or sale of assets, with notice to affected users. We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
WE WILL NOT INCLUDE PERSONAL IDENTIFYING INFORMATION.
Verotel may release account information when we believe, in good faith, that such release is reasonably necessary to Comply with law, Enforce or apply the terms of any of our user agreements or Protect the rights, property or safety of Verotel, our users, or others.
WE NEVER PROVIDE PERSONAL CREDIT CARD, DEBIT CARD OR BANDING INFORMATION WITH ANY REGISTERED SELLER.
4. How does Verotel protect customer information?
When you place orders or access your account information, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.
5. Data Retention
Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Transaction records are typically retained for 7 years to comply with financial regulations. Account information is retained while your account is active and for a reasonable period thereafter. When data is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.
6. Your Rights
Your Rights: Depending on your location, you may have the following rights regarding your personal data: (a) Access: request a copy of the personal data we hold about you; (b) Rectification: request correction of inaccurate or incomplete data; (c) Erasure: request deletion of your personal data under certain circumstances; (d) Restriction: request limitation of processing in specific situations; (e) Portability: request transfer of your data to another service provider; (f) Objection: object to processing based on legitimate interests; (g) Withdraw consent: withdraw previously given consent where applicable. To exercise these rights, please contact us using the information provided in the Contact section below.
7. International Data Transfers
International Data Transfers: Verotel operates globally and may transfer your personal information to countries outside your country of residence, including to the Netherlands, where our servers are located. When we transfer data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses approved by relevant data protection authorities, to protect your information in accordance with this privacy policy and applicable data protection laws.
8. What about "cookies"?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as linking and reselling. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that.
9. Third-Party Services and Links
Third-Party Services: Our website and services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information. This privacy policy applies solely to information collected by Verotel.
Verotel.com contains links to other web sites. Please note that when you click on one of these links, you are clicking to another web site. We encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.
10. Children's Privacy
Children's Privacy: Our services are not directed to individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information promptly. If you believe we have collected information from a child, please contact us immediately.
11. How will Verotel correspond with me?
Verotel will notify cardholders by email that their transaction was completed (receipt).
12. Changes to This Privacy Policy
Changes to This Privacy Policy: We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
13. Data Controller Information
Data Controller: Verotel is a registered trade name of Yoursafe B.V., registered with the Chamber of Commerce in the Netherlands under number 34180575. Yoursafe B.V. is the data controller responsible for processing your personal information in accordance with this privacy policy and applicable data protection laws.
14. Contact Us
Contact Us: If you have questions, concerns, or wish to exercise your privacy rights regarding this privacy policy or our data practices, please contact us at: Email: privacy@verotel.com, or by mail at: Yoursafe B.V., Danzigerkade 23D, 1013AP Amsterdam, Netherlands. We will respond to your inquiry within 30 days or as required by applicable law.